FAQs


How is the Order Processed?

The order process is pretty straightforward. As soon as you complete the payment, you will receive an order confirmation on your mentioned address. You will receive the shipping confirmation within the 4 - 6 business days.
 
Is there a way to Track Orders?

Once we ship your order, you will receive an email with tracking number (if available) to keep track of the shipment. 
 
My Order hasn't arrived yet. What should I do? 

If your order has not arrived by the stipulated time, it might be delayed due to customs hold ups. We request you to send us a message on contact@officialfactory.com and will provide you with necessary assistance. 

How much time will the product take to arrive? 

Since the product is shipped internationally, it usually takes between 2-4 weeks for the shipment to arrive.
 
Will I need to pay Customs/Import Duty/Taxes?

Any customs charges/taxes/import duties applicable in your country shall be borne by you. Official Factory is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases.

Also, kindly note that in rare occasions, customs might delay the delivery. 

What forms of Payments do you accept?

We gladly accept Visa, MasterCard & American Express, JCB, Diners Club, through the world's most secure and trusted payment gateway - CCavenue & RazorPay. 
 
Is our website SAFE to shop?

Please understand that your DATA's SAFETY is our top-most priority.

That is the reason that we have invested heavily in state-of-the-art technology to protect your personal data and credit card information from unauthorized access. We at officialfactory.com leverage the Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible with PCI compliance.

These technologies enable the encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

The payments are processed by CCavenue & RazorPay and we never have access to your personal information. 

Any Contact Info?

If you have any queries, please email us at contact@officialfactory.com or you can reach us here: Contact Us