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PLEASE READ BEFORE CONTACTING US
If you have a question about anything regarding an order, for the fastest response, include your order number, full name on order, and email associated with order. It is best to contact us with your email associated with your order!
Please check our FAQs page and/or Shipping Page before contacting us in regards to general questions. If you have a product question, please see if the product description has the information before emailing us.
If you have a question about receiving your tracking number, please be sure it has been 2-5 days after you've ordered as that is the general processing time. Please remember, shipping takes 7-14 days depending on your location!
If you have a question about switching items, PLEASE provide us with an order number and specific colors/descriptions of what you want your item to be switched to.
All other general inquiries, please feel free to reach out to us!
Email us: contact@officialfactory.com / sagrika@officialfactory.com
Call us: +91 8209453863
Thank you!
Office: Springfields, Sarjapur Road, Bengaluru, Karnataka 560102, India
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